Returns Due to PAR Shop Error
Any returns to PAR Shop due to an error on our part must be made within 30 days of receipt of shipment. No restocking charge will be assessed to the customer, unless the returned merchandise has been held by the customer over 30 days, or has been used or damaged by the customer. All returns over 30 days are subject to the approval of the Returns Manager.
No merchandise will be considered for return after one year from date of purchase, nor will credit be issued if merchandise has been damaged through abuse, carelessness or neglect.
All returned merchandise is subject to visual inspection by personnel before credit will be issued. When defective merchandise is returned, a secondary inspection may be required by some of our suppliers. This can cause a delay in credit issuance.
No merchandise will be considered for return if it exceeds the manufacturer’s warranty period or specified shelf life. Returns will not be accepted on special order or closeout merchandise.
Special Order or Fabricated Merchandise
Special order or fabricated items must be on a written purchase order. They are not returnable for credit. Special order or fabricated merchandise can only be cancelled with the written approval of PAR Shop, and the only after we determine from the manufacturer that production can be stopped or the order has not already been processed. All special orders are verified before shipment to avoid errors and obtain authorization.
Return Policy for Tools
- All tool sales are final. Please inspect all tools upon receipt.
- Tools will only be accepted for return if proven to be operationally defective by PAR Shop Product Management, and if returned with all accessory components or other parts that are contained in the original packaging.
- If you attempt to make repairs to a tool you suspect is defective you forfeit all claims.
- Tools that have been used, damaged or altered by the user are not eligible for return.
- Tools returned to PAR Shop without prior authorization will be returned to the purchaser.
- All requests for the return of a tool must be made within ten days of receipt.
- All claims for tools damaged by the carrier must be made through the carrier. Be sure to retain your delivery receipt.
If you would like to cancel your order, contact email@example.com as soon as you can. Please have ready the information outlined above, as it will be required to process your request.
Report shortages by telephone or e-mail within one business day of receipt. Older claims may not be allowed. Every shipment contains a packing list; care should be taken to ensure that the list corresponds to the container contents. There are two types of shortages: (1) a carton shortage, and (2) a contents shortage. We will cover each one separately.
Freight: Material is shipped F.O.B. our warehouse unless otherwise stated. Goods in transit are property of consignee (customer). Responsibility for shortages falls on customer. Check freight bill for carton count to insure all packages are delivered. If the shipment comes up short, have the delivering driver note the number of shorted cartons on the freight bill and sign it. Immediately contact the carrier advising them of the shortage. Carriers require 5 to 10 days to determine if missing cartons are elsewhere in their system before allowing a claim. Usually they will find the carton and deliver it within a few days. If this does not happen, and you wish to reorder the missing merchandise, contact firstname.lastname@example.org. However, you will be responsible for freight charges on the reorder or return of material if both orders arrive.
UPS Regular and Air Service: Many orders shipped from our warehouse via UPS consist of more than one carton. The number of cartons and their weight is listed in the lower right-hand corner of your packing slip. A packing slip envelope is attached to one of the cartons. When a shipment arrives, check the number of cartons shipped by looking at the packing slip. If you do not get a packing slip and feel you are short cartons, contact email@example.com; they will check the original sales order and advise you of the number of cartons shipped. Before you ask to have missing cartons traced, we want you to understand the following: Many times UPS gets the shipments mixed up in one of their Hub Centres and they will deliver the missing carton the next day. If you cannot wait for the merchandise, please reorder. You will be responsible for any freight charges on the reorder or return of material if both orders arrive. If your short cartons never show up, ask PAR Shop to file a claim for you. Parcel Post: Shipments made by the U.S. Postal System require a lot of paperwork, and they do not accept a tracer for 30 days. If you have a shortage, please contact firstname.lastname@example.org.
Content shortages can happen in three ways: (1) the carton was opened and resealed, (2) the carton was damaged (see Damage Section), or (3) the contents were never put in the carton (contact email@example.com). When you receive a shipment, you should immediately check all merchandise against your packing slip to be sure all material is received. This is very important, as some carriers will not accept a claim if it is not filed within 10 days of the receipt of the order. If a box breaks open, some carriers will just reseal it with a clear or amber cellophane tape, and will not make a notation that the carton has been opened. Please check the contents of a box with this type of apparent resealing immediately. If you do notice a shortage, be sure to save the shipping carton and all packing material and contents for the carrier’s inspection, or your claim may be denied. On any shortage where the carton has been opened, contact the carrier and have them send out an inspector. Any claim should be reconciled with the carrier. Before claiming a shortage:
- 1. Check to be sure you have received all the cartons that were shipped (see lower right hand corner of packing slip ).
- 2. Check packing slip to be sure that the items you feel you are shorted were not back ordered or cancelled.
- 3. Inspect all packing material for merchandise.
- 4. Make sure that no other personnel have removed a carton or contents before the merchandise was totally checked in.
- 5. Check the cartons thoroughly to see if they were resealed or damaged so you can determine who is responsible for the shortage -the carrier or the shipper.